Welcome to Satcrane Limited. These Terms of Service ("Terms" or "Agreement") constitute a legally binding contract between Satcrane Limited ("we," "us," "our," or "the Company") and the client, institution, business entity, or individual user ("Client," "Subscriber," "you," or "your") accessing or using our proprietary software products, customized web development applications, websites, hosting environments, and technical consultation services (collectively, the "Service").
By executing a service contract, paying an invoice, registering an account, using our website, or utilizing any software built or managed by us, you represent that you have the legal authority to bind yourself or your business entity to these Terms. If you do not agree to these Terms, you must not access or use our Services.
1. The Service License and Account Eligibility
- SaaS and Software License: Satcrane Limited grants the Client a non-exclusive, non-transferable, revocable license to access and use our proprietary software applications or built frameworks during the active subscription or agreed project term.
- Account Security: The Client must provide accurate, current, and complete information during registration. The Client is entirely responsible for maintaining the strict confidentiality of all administrative, staff, end-user, and client-side login credentials.
- Unauthorized Access: You must notify Satcrane Limited immediately at support@satcrane.com of any unauthorized use, credential breach, or security incident affecting your accounts or environments.
2. Data Ownership and Compliance Responsibility
- Data Ownership: The Client retains absolute ownership of all institutional records, customer profiles, operational databases, and commercial assets uploaded to or processed through our software environments ("Client Data").
- Data Controller Role: Under the Nigeria Data Protection Act (NDPA), the Client operates as the Data Controller. The Client warrants that it possesses a valid legal basis (including explicit consent from data subjects or parents/guardians for minors under the age of 18) to collect, process, and upload information into the systems built or hosted by Satcrane Limited.
- Compliance Indemnity: The Client agrees to fully indemnify and hold Satcrane Limited harmless against any legal claims, regulatory fines, or enforcement penalties arising from the Client's failure to secure proper user consents or protect data privacy rights.
3. Fees, Billing, and Subscription Terms
- Payment Terms: The Client agrees to pay the fees specified in their chosen pricing tier, official project invoice, or custom development service agreement.
- Third-Party Payment Processing: All online payments, client invoicing integrations, or transactions handled through our systems are processed via secure third-party payment gateways. Satcrane Limited is not liable for transaction errors, payment failures, processing delays, or technical disruptions caused by these third-party financial networks.
- Non-Payment and Suspension: Failure to settle subscription fees or development milestones on time may result in the immediate temporary suspension or permanent termination of your system access and hosting environments.
4. Data Backup and Liability Limitation
- Routine System Backups: Satcrane Limited performs routine, automated technical system backups solely for infrastructural maintenance, system upgrades, and platform-wide disaster recovery operations.
- Client Backup Obligation: These routine system maintenance protocols do not shift data preservation liability to the Company. The Client explicitly acknowledges that extracting, downloading, and maintaining independent, external archives of all databases, operational histories, and financial records is solely the responsibility of the Client.
- Data Loss Disclaimer: Satcrane Limited shall not be held liable for any data corruption, accidental deletion, system downtime, or data loss resulting from server failures, cyber-attacks, hardware malfunctions, the Client's failure to maintain independent backups, or the exposure of administrative passwords and credentials to unauthorized third parties due to Client-side negligence or user error.
5. Prohibited Uses and Intellectual Property
- Satcrane Intellectual Property: Satcrane Limited retains all rights, titles, and interests in its proprietary software products, underlying source code, system architectures, custom design components, logos, interfaces, and official documentation. The Client shall not copy, reverse-engineer, decompile, modify, or resell our proprietary frameworks without explicit written consent.
- Acceptable Use Policies: The Client must not use our software, servers, or built websites to:
- Upload or distribute malicious software, ransomware, trojans, or harmful code.
- Store, host, or transmit defamatory, obscene, fraudulent, or illegal material.
- Interfere with, bypass, or disrupt the network security, firewalls, or performance of our hosting servers.
6. Term, Suspension, and Termination
- Duration: This Agreement remains active for the duration of the software subscription or as specified within the active project development contract.
- Termination by Client: The Client may cancel their subscription or service arrangement according to the notice terms in their project contract. No refunds will be provided for remaining portions of a billing cycle unless otherwise agreed in writing.
- Termination by Satcrane Limited: We reserve the right to suspend or terminate service access instantly, without prior notice, if the Client violates these Terms, breaches acceptable use guidelines, fails to clear outstanding invoices, or engages in fraudulent operations.
- Post-Termination Deletion: Upon contract expiration or termination, Satcrane Limited will securely purge the Client's active production data from our environments within a commercially reasonable timeframe, subject to standard technical backup rotation timelines and statutory legal requirements.
7. Limitation of Liability
- "As-Is" Delivery: All software applications, websites, and technical services are provided on an "As-Is" and "As-Available" basis without warranties of any kind, either express or implied, including the implied warranties of merchantability, uptime performance, or fitness for a specific target purpose.
- Maximum Financial Cap: To the maximum extent permitted under Nigerian law, Satcrane Limited’s total cumulative financial liability for any claims, lawsuits, or actions arising out of or related to this Agreement shall not exceed the total amount of service or subscription fees paid by the Client to Satcrane Limited during the twelve (12) months immediately preceding the event giving rise to liability.
- Indirect Damages: In no event shall Satcrane Limited be held liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data loss, business interruption, system hacks, or loss of corporate reputation.
8. Indemnification
The Client agrees to defend, indemnify, and hold harmless Satcrane Limited, its directors, engineers, employees, and field agents from and against any third-party claims, liabilities, financial losses, damages, or legal costs arising from:
- The Client’s structural breach of these Terms or the NDPA.
- Disagreements or service failure conflicts between the Client and its internal staff or external consumers.
- Intellectual property infringement actions relating to text, graphics, data, or source components provided by the Client for development.
9. Revisions and Modifications to the Terms
- Right to Modify: Satcrane Limited reserves the right, at our sole discretion, to modify, update, or replace these Terms of Service at any time to accommodate infrastructure changes, software version updates, or new regulatory shifts.
- Notification Window: For any material changes that alter your core legal rights or financial obligations, we will notify you at least thirty (30) days in advance via your registered primary corporate email address or a prominent system notification.
- Acceptance of Revised Terms: Continued use of our software applications, web properties, or engineering services after the effective date of an update constitutes your explicit acceptance of the revised terms. If you do not agree to the updates, you must discontinue service usage and terminate your contract before the changes take effect.
10. Governing Law and Dispute Resolution
- Governing Law: You agree that these Terms shall be governed by, interpreted, and enforced in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of laws provisions.
- Amicable Settlement: In the event of any commercial dispute or disagreement arising out of this Agreement, the parties shall first attempt to resolve the issue amicably through good-faith mutual negotiations.
- Arbitration Trigger: If these mutual negotiations fail to yield an agreement within thirty (30) days, the dispute shall be referred to and finally resolved by binding arbitration in Nigeria, in accordance with the Arbitration and Mediation Act, 2023. The language of the arbitration shall be English.
- Contractual Limitation Window: Any claim or legal action under these Terms of Service must be filed within one (1) year after the cause of action arises; otherwise, such claim or cause of action is permanently barred.
11. Contact Information
For legal inquiries, notices of contractual breach, or structural support questions regarding these Terms, please contact our team at: