Satcrane Limited ("we," "us," "our," or "the Company") is a technology company specializing in software and web development. We are committed to protecting the privacy and security of our clients, users, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our corporate websites, use our proprietary software applications, contract our development services, or interact with any of our digital products and platforms (collectively, the "Services").
By accessing our websites, purchasing our solutions, or utilizing our platforms, you agree to the terms of this Privacy Policy.
1. Important Legal Roles (Data Controller vs. Data Processor)
Under the Nigeria Data Protection Act (NDPA), our legal position depends on the specific service provided:
- Satcrane Limited as a Data Controller: When you interact directly with us—such as browsing our website, requesting a project quote, or subscribing to our proprietary tools—we act as the Data Controller for the personal data you provide.
- Satcrane Limited as a Data Processor: When clients hire us to build customized software, manage databases, or deploy business management platforms, our clients act as the Data Controllers for the data they upload. Satcrane Limited processes that data strictly as a Data Processor according to our clients' written instructions.
2. Information We Collect
To deliver exceptional software development and technical infrastructure, we collect the following categories of information:
- Account and Business Data: Names, company names, physical business addresses, corporate email addresses, phone numbers, and job titles.
- Client Project Inputs: Any specialized data, application workflows, operational credentials, or technical documentation you provide during software development consultations.
- Technical & Usage Data: IP addresses, login timestamps, device models, operating systems, browser types, and behavioral patterns tracking how you interact with our platforms.
- Other Data Provided Directly by You: Any additional information, files, support tickets, survey responses, or communication records you voluntarily transmit through our service channels.
3. How We Use Your Information
We use your data strictly to power our technological innovations and business operations:
- To engineer, host, maintain, and upgrade our software products and web architectures.
- To manage client subscriptions, handle professional billing, and provide technical support.
- To communicate project milestones, service alerts, and administrative updates.
- To audit platform security, debug code, and monitor real-time system performance.
- To enforce our commercial agreements, prevent fraudulent system access, and comply with legal requirements.
4. Third-Party Tools and Data Sharing
We do not sell, rent, lease, or trade your personal information. To fulfill our technical obligations, we securely share specific datasets with vetted, third-party service providers bound by strict confidentiality terms:
- Payment Gateways: We integrate secure, PCI-DSS compliant third-party payment processors to handle software subscriptions and project fees. Satcrane Limited never stores raw debit card details or financial PINs.
- Analytics Providers: We utilize third-party deployment tools and cloud analytics to monitor software bugs, track server crashes, and optimize platform speed. This data is strictly aggregated.
- Infrastructure & Communication Services: We use third-party cloud hosting architectures and messaging services to deploy applications, send automated push notifications, and route operational emails.
5. Data Security and Retention
- Security Standards: We implement robust cryptographic controls to defend your data against unauthorized access. All information is protected using HTTPS and AES-256 encryption protocol standards for data both in transit and at rest.
- Data Retention: We retain personal data only for as long as necessary to fulfill the specific business purposes outlined in this policy, service active client contracts, or satisfy statutory legal records requirements.
Routine Backups and Client Liability:
While Satcrane Limited conducts routine, automated system-wide backups to maintain business continuity and disaster recovery, these operations are for structural maintenance. Clients retain absolute ownership of their operational data. It remains the sole responsibility of the client to regularly extract, download, and preserve independent external archives of their database files. Satcrane Limited disclaims all liability for data loss resulting from a client’s failure to run independent local backups.
6. Data Privacy Rights
In strict accordance with the NDPA, individuals utilizing Satcrane Limited products or services possess the right to:
- Access the personal data we hold about them.
- Rectify any incomplete or inaccurate database records.
- Object to specific automated processing or marketing campaigns.
- Request Erasure of their personal data, subject to active contractual bounds and legal compliance locks.
7. Changes to This Privacy Policy
Satcrane Limited reserves the right to modify this Privacy Policy at any time to account for software version updates, infrastructure changes, or new regulatory shifts. We will notify active clients of material revisions via email updates or system notifications. Your continued use of our software, websites, or development services after an update denotes your explicit acceptance of the revised policy.
8. Contact Us
For any legal inquiries, data privacy questions, or data requests regarding this policy, please contact our administrative team: